COMMUNITY ENGAGEMENT ASSISTANT

You’ll be guiding our amazing Gardens of the Sun community of existing and potential clients, and build our community even stronger. We want every single client to feel like they matter to us, and it's your role to make sure they feel super loved and appreciated by us.  


Gardens of the Sun has a strong brand voice and vision, and you understand how to use our unique, playful voice. 

You love building relationships with our community. Thanks to you, our clients keep coming back.


You're a (near) native English speaker with the right attitude and a way with words.


We thrive to constantly improve our customer experience. As you’ll be closest to our clients and practically their friend, you are their voice in our team and you share their feedback.

This is a great opportunity if you genuinely and passionately love taking care of people and want to make a positive impact through your role.


WHAT WE EXPECT YOU'LL BE DOING

  • Respond to inquiries and questions from our community

  • Implement micro-influencer strategy

  • Work with existing clients to become brand ambassadors

  • Engage our community through interactive activities

  • Support regular mini sales and flash sales on our social media channels

  • Send gifts and cards to surprise our VIP clients and increase brand loyalty

  • Draft creative content for our blog, newsletter and social media based on communication with clients

  • General customer service support


We want everyone in our business to grow and use their talents, so there may be additional tasks based on your interests and the company needs.


Your location isn’t as important as your attitude and talent, but it is required that you come into the office most days in your first month for an on-the-job training. After that we expect you to come into our studio once or twice a week for team meet-ups. Aside from that you’re flexible to work from anywhere with an internet connection (you decide what you wear and which pet sits at your feet ;)) This means can work from 9-5, or during any other hours of the day or the weekend - as long as you get the job done!


YOU'LL LOVE THIS JOB, IF YOU:

  • have a way with words and may feel called to be a writer. Your English grammar and writing skills are top notch and you can bring our brand’s unique, playful voice

  • have a genuine interest in people and their needs and love connecting with them in a variety of ways. You like to chat and think customer service is fun!

  • get the details right — you don’t half-ass anything or let little things slip through the cracks. You always double check your spelling. 

  • love systems and checklists, especially when you get to cross things off

  • get the details right — you don’t half-ass anything or let little things slip through the cracks. You always double check your spelling. 

  • do what it takes to get the task done, and will communicate and collaborate to achieve your to do list

THIS POSITION IS NOT FOR YOU, IF you:

  • don’t have the writing skills of a native English speaker

  • can’t communicate in a conversational tone 

  • can’t take constructive feedback and criticism on your writing

  • have a hard time following directions

  • aren’t looking for a long-term position

PLEASE ONLY APPLY IF YOUR ENGLISH IS TOP-NOTCH AND YOU'RE AN INDONESIAN

NATIONAL