As the Coordinator of the Customer Love Team, you’re responsible for client communication and relationships. You help set up the systems to show our employees appreciation and help them grow professionally.
You coordinate the Customer Love team, which takes loving care of our clients and business partners. Your team makes sure every single client feels blown away by their experience - for the long haul. Your team also collaborates with the Visuals Team for images of custom stones and finished jewelry, Marketing Team for social sharing of clients experiences and post-purchase follow-up, and with the Production Team for inventory and handling returns.
Expected start date: October 1st 2022 or mid October latest
Assign client tickets accordingly
Lead & support team members
Respond to client tickets
Run brainstorm meetings with the CS members and find solutions when needed with the team members
Manage team member work load, tasks and responsibilities
Support regular mini sales and flash sales on our social media channels
Prepare monthly reports
Ensure SOPs & policies are followed
Analyze situations and address any recurring issues or feedback to the Production Team and Directors
General customer service support
We want everyone in our business to grow and use their talents, so there may be additional tasks based on your interests and the company needs.
Have a way with words and may feel called to be a writer. Your English grammar and writing skills are top notch and you can bring our brand’s unique, playful voice
Have a genuine interest in people and their needs and love connecting with them in a variety of ways. You like to chat and think customer service is fun!
Get the details right — you don’t half-ass anything or let little things slip through the cracks. You always double check your spelling.
Know how to motivate a team and keep them on track
Do what it takes to get the task done, and will communicate and collaborate to achieve your to do list
Don’t have the writing skills of a native English speaker
Can’t communicate in a conversational tone
Can’t take constructive feedback and criticism on your writing
Have a hard time following directions
Aren’t looking for a long-term position
PLEASE ONLY APPLY IF YOUR ENGLISH IS TOP-NOTCH AND YOU'RE AN INDONESIAN
JEWELRY INDUSTRY EXPERIENCE OR BACKGROUND IS A HUGE PLUS.