order management and relations ASSISTANT

This is a proactive customer service position for an organizational genius, who absolutely loves to build long-term relationships. 


You’ll be in charge of managing all orders and ensuring all the pieces arrive safe and sound to their new home. Communication is key - with our business partner who makes the jewelry, as well as with our amazing Gardens of the Sun community of existing and potential clients.


As you’ll work closely together with both our customers and customer experience team, you’ll learn all the nitty-gritty details about our products so you can identify errors or improvements, and creating ways of working better for the whole team.  


We are looking for a competent “system thinker” with a “just get it done” attitude. This means you want to become the best at what you do, care about details and you can see the bigger picture and connect dots across multiple disciplines like production, customer service, management and brand.


You’ll plan and lead the production process of new products as well as made to order products. You’ll learn knowing all the nitty-gritty details about our products so you can identify errors or improvements, and help to maintain our quality standards manual.


As a part of our team, you’ll wear many hats and have the opportunity to help grow and shape the future of our company. 

WHAT WE EXPECT YOU'LL BE DOING

  • Check orders every day in Shopify and Etsy, ensuring all the right pieces are shipped

  • Inform clients when custom pieces are available, follow up and solve any problem on the orders

  • Manage return and shipments and take action accordingly 

  • General customer service support, answering order-related, shipping and import related questions from clients

  • Keep track and record domestic sales done via bank transfer

  • Write repair instructions to the smiths, inputting order details and set due dates for the order

  • Work closely with the smith's administrative assistant to make sure that the pieces are made in a timely manner, ensure that raw materials for the smiths are enough for production

  • Keep track and respond to reviews in Judge me, select monthly winners

  • Prepare order design for the Hidden Gems collection and for stock

  • Updating the shipping page for COVID-19 delays

We want everyone in our business to grow and use their talents, so there may be additional tasks based on your interests and the company needs.


You’ll be working from our studio in Bali.

YOU'LL LOVE THIS JOB, IF YOU:

  • love solving problems and you're willing to give your 120% at it  

  • get the details right — you don’t do sloppy work or let little things slip through the cracks

  • find repetitive tasks and databases are like meditation to you

  • love systems and checklists, especially when you get to cross things off

  • are fast learning and strong at multitasking 

  • are able to juggle multiple projects while communicating honestly about your timelines, challenges and questions

  • find satisfaction in simplifying systems, processes and communication flow wherever possible

  • are excited to be part of the entire process and make sure to always give people the best experience possible

THIS POSITION IS NOT FOR YOU, IF you:

  • don’t have the writing skills of a native English speaker and are not fluent in Indonesian language

  • can’t communicate in a conversational tone 

  • aren’t looking for a long-term position

PLEASE ONLY APPLY IF YOUR ENGLISH IS TOP-NOTCH AND YOU'RE AN INDONESIAN

NATIONAL