Client relations ASSISTANT

Being a part of our Client Experience team means you’ll be talking with and helping our clients about everything from finding the perfect engagement ring to which ring size or metal to choose. You'll make every client feel blown-away by their experience and make sure they know we truly care about them for the long run. 


You' re pro-active in constantly improving our client experience. As you’ll be closest to our clients and practically their friend, you are their voice in our team and you share their feedback. 


This is a great opportunity if you genuinely and passionately love taking care of people and want to make a positive impact through your role.

WHAT WE EXPECT YOU'LL BE DOING

  • Help our clients with any questions they have via email, live chat, Instagram, Facebook, Twitter, Etsy, YouTube or Whatsapp

  • Monitor and improve client satisfaction and retention, especially post-purchase

  • Support any special sale events

  • Help to develop the client support team by sharing knowledge, contributing to blog posts, coming up with solutions and discussing best practices.

We want everyone in our business to grow and use their talents, so there may be additional tasks based on your interests and the company needs.


Your location isn’t as important as your attitude and talent, but it is required that you come into the office most days in your first month for an on-the-job training. After that we expect you to come into our studio once or twice a week for team meet-ups. Aside from that you’re flexible to work from anywhere with an internet connection (you decide what you wear and which pet sits at your feet ;)) This means can work from 9-5, or during any other hours of the day or the weekend - as long as you get the job done!


YOU'LL LOVE THIS JOB, IF YOU:

  • feel satisfied when you get to help others and enjoy making things easier for our clients and team. You delight in going over-the-top to make people happy, and always over-deliver

  • are to the point and clear in your communication. Writing comes easily to you and you have excellent verbal and written communication skills in English 

  • get the details right — you don’t half-ass anything or let little things slip through the cracks. You always double check your spelling. 

  • love creating an experience so good with clients so impressed, that they will tell their friends for years to come, and keep coming back

  • can think out of the box and love to find creative solutions that leave everyone happier

  • are a great listener who is more concerned with needs and accepting responsibility than assigning blame or finding out who is right

  • are pro-active and a quick learner, interested in learning more about jewelry and gemstones

  •  always double check your writing for spelling and grammatical errors and you can bring our brand’s unique, playful voice into the conversation 

THIS POSITION IS NOT FOR YOU, IF you:

  • don’t have the writing skills of a native English speaker

  • can’t communicate in a conversational tone 

  • can’t take constructive feedback and criticism on your writing

  • have a hard time following directions

  • aren’t looking for a long-term position

PLEASE ONLY APPLY IF YOUR ENGLISH IS TOP-NOTCH AND YOU'RE AN INDONESIAN

NATIONAL