As part of our Customer Love team, you’ll be talking with and helping our clients. You help make every single client feel blown away by their experience and truly cared for.
You’ll be talking with and helping our clients about everything from finding the perfect engagement ring to which ring size or metal to choose. You' re pro-active in constantly improving our client experience. As you’ll be closest to our clients and practically their friend, you're their voice in our team and you share their feedback. You also collaborate with the Visuals Team for images of custom stones and finished jewelry, the Marketing Team for social sharing of clients experiences and post-purchase follow-up, and the Production Team for inventory and handling returns and exchanges.
This is a great opportunity if you genuinely and passionately love taking care of people and want to make a positive impact through your role.
Expected start date: August 1st, 2023. Or better - tomorrow?
Help our clients with any questions they have, whether via email, Etsy, Whatsapp or social media
Respond to reviews and follow up as needed
Manage returns, track complaints and follow up accordingly
Respond to client tickets and live chat
Support any special sale events
Help to develop the client support team by sharing insights, contributing to blog posts, coming up with solutions and discussing best practices
Work 7 hours a day Monday to Friday from our office and 5 hours on Saturday (can be remote)
We want everyone in our business to grow and use their talents, so there may be additional tasks based on your interests and the company needs.
Feel satisfied when you get to help others and enjoy making things easier for our clients and team. You delight in going over-the-top to make people happy, and always over-deliver
Are to the point and clear in your communication. Writing comes easily to you and you have excellent verbal and written communication skills in English
Have genuine interest in people and their needs, and you're not afraid to support your team members
Get the details right — you don’t half-ass anything or let little things slip through the cracks
Love creating an experience so good with clients so impressed, that they will tell their friends for years to come, and keep coming back
Nail the delicate balance between sales and service
Can think out of the box and love to find effective solutions to resolve complex customer service challenges that leave everyone happier
Are a great listener who is more concerned with needs and accepting responsibility than assigning blame or finding out who is right
Are pro-active and a quick learner, interested in learning more about jewelry and gemstones
Always double check your writing for spelling and grammatical errors and you can bring our brand’s unique, playful voice into the conversation
Don’t have the writing skills of a native English speaker
Can’t communicate in a conversational tone
Can’t take constructive feedback and criticism on your writing
Don't have the ability to work independently without constant direction
Aren’t looking for a long-term position
Aren’t an Indonesian national based in Bali
PLEASE ONLY APPLY IF YOUR ENGLISH IS TOP-NOTCH AND YOU'RE AN INDONESIAN
JEWELRY INDUSTRY KNOWLEDGE AND/OR EXPERIENCE IS A HUGE PLUS