Love Guarantee

Gardens of the Sun silver jewelry is covered for 3 months from the date of shipping against manufacturing defects. This includes issues such as faulty settings, loose stones, or structural problems present upon arrival. If we made a mistake, we’ll fix it.

Please inspect your jewelry carefully as soon as you receive it. If you notice a loose or missing stone upon arrival, email us within 48 hours of delivery with clear photos and your order number.

We don't refund or replace gemstones or diamonds that go missing after the jewelry has been worn. Stone loss due to impact, pressure, snagging, accidental damage, or normal wear is not considered a manufacturing defect.

If your jewelry is damaged outside of the warranty period, we’re still happy to assess and repair it at cost price plus shipping.

This warranty does not cover normal wear, like scratches, dullness of metal or stones, fading of rhodium plating, loss of oxidation, accidental damage, impact damage, loss or theft.

Repairs, resizing or alterations done by another jeweler void this warranty.

If you’re in Bali, you’re welcome to bring your jewelry in for a free cleaning and inspection.

To claim, please email info@gardensofthesun.com with your order number, a description of the issue and clear photos.

Gardens of the Sun solid gold jewelry is covered for 12 months from the date of shipping against manufacturing defects. This includes faulty settings, loose stones or structural problems present upon arrival. If we made a mistake, we’ll fix it.

Please inspect your jewelry carefully upon delivery. If you notice a loose or missing stone upon arrival, contact us within 48 hours with clear photos and your order number.

We don't refund or replace gemstones or diamonds that go missing after the jewelry has been worn. Stone loss due to impact, pressure, snagging, accidental damage or normal wear is not considered a manufacturing defect.

We offer lifetime prong tightening on solid gold jewelry. Shipping costs are the client’s responsibility. 

If your jewelry is damaged outside of the warranty period, we’re still happy to assess and repair it at cost price plus shipping.

This warranty does not cover normal wear, like scratches, dullness of metal or stones, fading of rhodium plating, accidental damage, impact damage, loss or theft.

Repairs, resizing or alterations done by another jeweler void this warranty.

If you’re in Bali, you’re welcome to bring your jewelry in for a free cleaning and inspection.

To claim, please email info@gardensofthesun.com with your order number, a description of the issue and clear photos.

Changed your mind? Ordered the wrong size?

We accept returns on ready stock jewelry within 14 days of delivery.

If your jewelry is a gift and you need more time, email us before ordering and we’ll arrange an extended return window.

Return conditions: 

• Jewelry must be unworn

• No scratches, resizing or alterations

• No signs of wear

• Original packaging included

Custom jewelry, engraved jewelry and special ring sizes are final sale, and can not be returned for a full refund or exchange. 

Email info@gardensofthesun.com with your order number and reason for return. We ask you to ship returns to our address in Indonesia. Customers are responsible for return shipping and any applicable import fees.

A restocking fee of $20 for silver and $120 for gold applies. This covers inspection, polishing, quality control, payment processing and restocking. Refunds are processed within 1 to 2 weeks after we receive and inspect the jewelry.

We'd love to say we've got a "no questions asked" return policy, but we want to know what didn’t work. That’s how we improve. We take your feedback seriously.