Shipping and returns

Worldwide shipping

We ship to most countries worldwide from Bali, Indonesia. Gardens of the Sun offers fast international shipping with Fedex and DHL. This normally takes 2 to 5 working days to destinations worldwide, excluding any time your package may spend at customs. We offer free international shipping for orders of $150 and up. 

* Please note that we've temporarily suspended our flat rate economy shipping option. 

** The Coronavirus is causing shipping delays to most destinations, see below. Please allow an additional 3 days for delivery.

Please note that you're responsible for any tax and duty fees on orders required to go through customs. Gardens of the Sun is not responsible for items damaged or lost in transit. 

Your satisfaction matters. If you need your order by a specific date, please email us at We'll do our best to make it work. 

All jewelry comes with complimentary gift wrapping.

Shipping and delivery updates

Latest delivery information 

Last updated on 5 August 2020 

The Coronavirus is causing shipping delays to most destinations. Please allow more time for delivery. Average shipping delays are an additional 2 to 3 days. 

NOTE: To contain the spread of Covid-19, the number of domestic flights within Indonesia are severely limited. This means that all packages sent take an extra 2 to 3 days to leave Indonesia, as they first need to be transported overland to Jakarta before leaving the country.  

additional shipping delays per country

Please note that these shipping delays should be counted in addition to the 2 to 3 day delays within Indonesia.

NOTE: All economy shipping options are suspended. At the moment, we can only ship with DHL, FedEx and EMS. Shipping is on us (free!) if you spend $150 or more. 

United States

No additional delays reported. 


No additional delays reported. 



No additional delays reported. 


No additional delays reported. 


Due to ongoing delivery disruptions, postal deliveries are being delayed. Please allow an extra 2 to 3 days for the delivery of your order. 


Please allow an additional 1  business day for the delivery of your order  

Czech Republic

No additional delays reported. 

Costa Rica

No additional delays reported. 


No additional delays reported. 


No additional delays reported. 


No additional delays reported. 


No additional delays reported. 

Hong Kong

No additional delays reported. 


No additional delays reported. 


Please allow an additional 3 to 5  business days for the delivery of your order. 


As there are less flights, domestic deliveries may be delayed by 2-3 days. We ship with RPX. 


No additional delays reported. 


We've resumed delivery to Italy, but had to extend our usual estimated delivery times with 1 day for destination to Verona, Italy. 


Due to ongoing delivery disruptions, postal deliveries are being delayed. Please allow an extra 2 days for the delivery of your order. 


No additional delays reported. 


No additional delays reported. 


Please allow an extra 2 days for delivery to Villahermosa, Mexico.


No additional delays reported. 

New Zealand 

No additional delays reported.   


Please allow an extra 3 days for delivery. 


No additional delays reported. 


No additional delays reported. 


We're currently unable to ship to Russia with FedEx, DHL or EMS. 


No additional delays reported. 

South Africa

Please be aware that due to lockdown, shipping takes an additional 2 to 7 business days.

South Korea 

No additional delays reported. 


No additional delays reported. 


No additional delays reported. 


No additional delays reported. 


Due to ongoing delivery disruptions, postal deliveries are being delayed. Please allow extra 1 day for the delivery of your order. 


No additional delays reported. 


Due to ongoing delivery disruptions, postal deliveries are being delayed. Please allow extra 1 day for the delivery of your order. 

United Kingdom

No additional delays reported. 

United States

No additional delays reported. 

countries we've shipped to


3 month warranty

Gardens of the Sun jewelry is warranted for 3 months from the date of shipping against any defects, like loose stones or if your jewelry arrives in less than stellar condition due to mishandling. Simply put, if we made a mistake, we’re committed to fixing it. The 3 month warranty doesn't cover regular wear and tear, including scratches and dullness of metals or stones, or jewelry that has been stolen, lost, dropped or damaged in any other way. 

We do a strict quality control before we package and ship every single item, and we make sure your stones and metals are at their most beautiful before being wrapped up.To claim a warrant, please email with a description of what happened, a photo and your order number, so we can review it. 

easy returns

Is your jewelry not quite the right size or not quite what you expected? We accept returns on ready-stock items within 14 days of receiving your order. Please email with your order number and why you’d like to return it. 

To be eligible for a return, your jewelry must be unused and in the same condition that you received it. This means free from scratches, blemishes, sizing or alterations, and without signs of wear or tear. It must also be in the original packaging. 

We don't accept returns on custom made jewelry (see below). Shipping costs are non-refundable. 

We’d love to say we’ve got a “no questions asked” return policy, but we don’t work that way. We strive to always do better. We’d like to hear why you return your jewelry so that we can continue to improve. If there’s anything you’re unhappy with, please let us know so we can fix this for other clients.

Changes to your order

We work hard to process your orders and get your jewelry to you as quickly as possible. We can't make any changes to your order once it has been shipped. If you need to make any changes or cancel your order please contact us right away at

custom made jewelry

Unfortunately, commissioned pieces and custom orders (including engraved pieces and special ring sizes) are non-refundable. 

We do want you to love your piece. If the item is damaged or we made a mistake, we'll work with you to fix it. If you need resizing, or need further work to perfection your custom order, please email

There's a 48 hour time window for you to cancel your custom order at no cost. A bespoke piece is handmade especially for you, so once production starts it can't be cancelled. 

Like special treatment?