Shipping and returns

Worldwide shipping

We ship to most countries worldwide from Bali, Indonesia. Gardens of the Sun offers fast international shipping with Fedex and DHL. This normally takes 3 to 5 working days to destinations worldwide, excluding any time your package may spend at customs. We offer free international shipping for orders of $200 and up. 


* Please note that we've temporarily suspended our flat rate economy shipping option. 

** The Coronavirus causes shipping delays to most destinations, see below. Please allow an additional 3 days for delivery.


Please note that you're responsible for any tax and duty fees on orders required to go through customs. Gardens of the Sun is not responsible for items damaged or lost in transit. 


Your satisfaction matters. If you need your order by a specific date, please email us at info@gardensofthesun.com. We'll do our best to make it work. 


All jewelry comes with complimentary gift wrapping.

Shipping and delivery updates

Latest delivery information 

Last updated on 21 September 2020 


The Coronavirus is causing shipping delays to most destinations. Please allow more time for delivery. Average shipping delays are an additional 2 to 3 days. 

NOTE: As a result of Covid-19, the number of domestic flights within Indonesia are severely limited. This means that all packages sent take an extra 2 to 3 days to leave Indonesia, as they first need to be transported overland to Jakarta before leaving the country.  



additional shipping delays per country

Please note that these shipping delays should be counted in addition to the 2 to 3 day delays within Indonesia.


NOTE: All economy shipping options are suspended. At the moment, we can only ship with DHL and FedEx. Shipping is on us (free!) if you spend $200 or more. 




United States

No additional delays reported. 


Australia 

No additional delays reported. 

  

Austria

No additional delays reported. 


Belgium

No additional delays reported. 


Brazil 

Due to ongoing delivery disruptions, postal deliveries are being delayed. Please allow an extra 2 to 3 days for the delivery of your order. 


Canada 

Please allow an additional 1  business day for the delivery of your order  


Czech Republic

No additional delays reported. 


Costa Rica

No additional delays reported. 


Denmark

No additional delays reported. 


Finland

No additional delays reported. 


France 

No additional delays reported. 


Germany

No additional delays reported. 


Hong Kong

No additional delays reported. 


Hungary

No additional delays reported. 


India

We are currently unable to ship to India. 


Indonesia

As there are less flights, domestic deliveries may be delayed by 2-3 days. We ship with RPX. 


Ireland

No additional delays reported. 


Italy 

No additional delays reported.   


Japan

No additional delays reported. 


Liechtenstein

No additional delays reported. 

Malaysia

No additional delays reported. 


Mexico

Please allow an extra 2 days for delivery to Villahermosa, Mexico.


Netherlands

No additional delays reported. 


New Zealand 

No additional delays reported.   


Philippines

Please allow an extra 3 days for delivery. 


Poland

No additional delays reported. 


Romania

No additional delays reported. 


Russia

We're currently unable to ship to Russia with FedEx, DHL or EMS. 


Singapore

No additional delays reported. 


South Africa

Please be aware that due to lockdown, shipping takes an additional 2 to 7 business days.


South Korea 

No additional delays reported. 


Spain

No additional delays reported. 


Sweden

No additional delays reported. 


Switzerland

No additional delays reported. 


Taiwan

No additional delays reported.   


Thailand

No additional delays reported. 


Turkey

No additional delays reported.   


United Kingdom

No additional delays reported. 


United States

No additional delays reported. 

countries we've shipped to


returns

3 month warranty for silver jewelry


Gardens of the Sun jewelry in silver is warranted for 3 months from the date of shipping against any defects, like loose stones or if your jewelry arrives in less than stellar condition due to mishandling. Simply put, if we made a mistake, we’re committed to fixing it. 


The warranty doesn't cover scratches, dullness of metals or stones, or jewelry that has been stolen, lost, dropped or damaged in any other way. 


Having your jewelry resized, altered or repaired by another jeweler voids the Gardens of the Sun warranty. 


We do a strict quality control before we package and ship every single item, and we make sure your stones and metals are at their most beautiful before being wrapped up. To claim a warrant, please email  info@gardensofthesun.com with a description of what happened, a photo and your order number, so we can help make it right.


12 month warranty for gold jewelry


Gardens of the Sun jewelry in solid gold is warranted for 12 months from the date of shipping against any defects, like loose stones or if your jewelry arrives in less than stellar condition due to mishandling. Simply put, if we made a mistake, we’re committed to fixing it. 


The warranty doesn't cover scratches, dullness of metals or stones, or jewelry that has been stolen, lost, dropped or damaged in any other way. 


Having your jewelry resized, altered or repaired by another jeweler voids the Gardens of the Sun warranty. 


We do a strict quality control before we package and ship every single item, and we make sure your stones and metals are at their most beautiful before being wrapped up. To claim a warrant, please email  info@gardensofthesun.com with a description of what happened, a photo and your order number, so we can help make it right.

easy returns


Is your jewelry not quite the right size or not quite what you expected? 


We accept returns on ready-stock items within 14 days of receiving your order. If the jewelry is meant as a gift and you need more time, please let us know beforehand. We'd be happy to extend the return period for you. 


Please email info@gardensofthesun.com with your order number and why you'd like to return it. To be eligible for a return, your jewelry must be unused and in the same condition that you received it. This means free from scratches, blemishes, sizing or alterations, and without signs of wear or tear. It must also be in the original packaging. We don't accept returns on custom made jewelry. 


To make it easier for you, we offer returns to addresses in Indonesia, United States and the EU. 


We'd love to say we've got a "no questions asked" return policy, but we don't work that way. We strive to always be better. We'd like to hear why you return your jewelry so that we can continue to improve. If there's anything you're unhappy with, please let us know so we can fix this and make sure it doesn't happen again. 


Changes to your order


We work hard to process your orders and get your jewelry to you as quickly as possible. We can't make any changes to your order once it has been shipped. If you need to make any changes or cancel your order please contact us right away at info@gardensofthesun.com



custom made jewelry


Unfortunately, commissioned pieces and custom orders (including engraved pieces and special ring sizes) are non-refundable. 


We do want you to love your piece. If the item is damaged or we made a mistake, we'll work with you to fix it. If you need resizing, or need further work to perfection your custom order, please email info@gardensofthesun.com


There's a 48 hour time window for you to cancel your custom order at no cost. A bespoke piece is handmade especially for you, so once production starts it can't be cancelled. 

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