$100 off all ready to ship gold jewelry & free tracked shipping worldwide on orders $250+ ★ 

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Shipping and returns

Worldwide shipping

We ship to most countries worldwide from Bali, Indonesia. Gardens of the Sun offers fast international shipping with Fedex and DHL. This normally takes 3 to 5 working days to destinations worldwide, excluding any time your package may spend at customs. 


Free shipping worldwide for orders of $200 and up. 


Depending on your country, duties and taxes may be charged upon delivery. You are responsible to pay these duties and taxes. Paying these duties and taxes releases your order from customs. If you have any questions, your local customs office can assist you best. If you refuse to pay duties or taxes, your package may be destroyed by customs. Some customs offices offer the option of returning your package to our office. In that case, we will refund your order minus any duties and taxes we pay upon arrival at our office. 


We ship almost everywhere in the world. On the checkout page, you can put your address and it will automatically identify whether we ship to your country or not.


Your satisfaction matters. If you need your order by a specific date, please email us at info@gardensofthesun.com. We'll do our best to make it work. 


All jewelry comes with complimentary gift wrapping.

Shipping and delivery updates

Latest delivery information 

Last updated on 18 January 2023


additional shipping delays per country

NOTE: We no longer offer economy shipping. At the moment, we can only ship with DHL and FedEx. Shipping is on us (free!) if you spend $200 or more. 




United States of America (USA)

No additional delays reported. 


Australia 

No additional delays reported. 

  

Austria

No additional delays reported. 


Belgium

No additional delays reported. 


Brazil 

Due to ongoing delivery disruptions, postal deliveries are being delayed. Please allow an extra 1 to 3 days for the delivery of your order. 


Canada 

Please allow an additional 1 business day for the delivery of your order.  


China

Shipping may require extra time due to current restrictions. You can expect your delivery within 7 days (sometimes an additional 3-5 days).


Czech Republic

No additional delays reported. 


Costa Rica

No additional delays reported. 


Denmark

No additional delays reported. 


Finland

No additional delays reported. 


France 

No additional delays reported. 


Germany

No additional delays reported. 


Hong Kong

Please allow an additional 1 business day for the delivery of your order.  


Hungary

No additional delays reported. 


India

Shipping may require extra time due to current restrictions. You can expect your delivery within 7 days (sometimes an additional 3-5 days). India's import policy will require some KYC documents like your passport/driver’s license/voter ID, permanent account number (PAN), and authorization letter. To ensure easy customs clearance when entering India's borders, we'll ask you to provide us with these documents.


Indonesia

No additional delays reported. 


Ireland

No additional delays reported. 


Italy 

No additional delays reported.   


Japan

No additional delays reported. 


Liechtenstein

No additional delays reported. 

Malaysia

No additional delays reported. 


Mexico

Please allow an extra 2 days for delivery to Villahermosa, Mexico.


Netherlands

No additional delays reported. 


New Zealand 

No additional delays reported.   


Philippines

No additional delays reported.     


Poland

No additional delays reported. 


Romania

No additional delays reported. 


Russia

We're currently unable to ship to Russia with FedEx, DHL or EMS. 


Singapore

No additional delays reported. 


South Africa

Shipping takes 1 additional business day.


South Korea 

Shipping takes an additional 1 to 6 business days.


Spain

No additional delays reported. 


Sweden

No additional delays reported. 


Switzerland

No additional delays reported. 


Taiwan

No additional delays reported.   


Thailand

No additional delays reported. 


Turkey

No additional delays reported.   


United Kingdom (UK)

No additional delays reported. 


United States of America

No additional delays reported. 

countries we've shipped to


returns

3 month warranty for silver jewelry


Gardens of the Sun jewelry in silver is warranted for 3 months from the date of shipping against any defects, like loose stones or if your jewelry arrives in less than stellar condition due to mishandling. Simply put, if we made a mistake, we’re committed to fixing it. 


The warranty doesn't cover scratches, dullness of metals or stones, or jewelry that has been stolen, lost, dropped or damaged in any other way. 


Having your jewelry resized, altered or repaired by another jeweler voids the Gardens of the Sun warranty. 


We do a strict quality control before we package and ship every single item, and we make sure your stones and metals are at their most beautiful before being wrapped up. To claim a warrant, please email  info@gardensofthesun.com with a description of what happened, a photo and your order number, so we can help make it right.


12 month warranty for gold jewelry


Gardens of the Sun jewelry in solid gold is warranted for 12 months from the date of shipping against any defects, like loose stones or if your jewelry arrives in less than stellar condition due to mishandling. Simply put, if we made a mistake, we’re committed to fixing it. 


The warranty doesn't cover scratches, dullness of metals or stones, or jewelry that has been stolen, lost, dropped or damaged in any other way. 


Having your jewelry resized, altered or repaired by another jeweler voids the Gardens of the Sun warranty. 


We do a strict quality control before we package and ship every single item, and we make sure your stones and metals are at their most beautiful before being wrapped up. To claim a warrant, please email  info@gardensofthesun.com with a description of what happened, a photo and your order number, so we can help make it right.

easy returns


Is your jewelry not quite the right size or not quite what you expected? 


We accept returns on ready-stock items within 14 days of receiving your order. If the jewelry is meant as a gift and you need more time, please let us know beforehand. We'd be happy to extend the return period for you. 


Please email info@gardensofthesun.com with your order number and why you'd like to return it. To be eligible for a return, your jewelry must be unused and in the same condition that you received it. This means free from scratches, blemishes, sizing or alterations, and without signs of wear or tear. It must also be in the original packaging. We don't accept returns on custom made jewelry. 


To make it easier for you, we offer returns to addresses in Indonesia, United States and the EU. 


We'd love to say we've got a "no questions asked" return policy, but we don't work that way. We strive to always be better. We'd like to hear why you return your jewelry so that we can continue to improve. If there's anything you're unhappy with, please let us know so we can fix this and make sure it doesn't happen again. 


Changes to your order


We work hard to process your orders and get your jewelry to you as quickly as possible. We can't make any changes to your order once it has been shipped. If you need to make any changes or cancel your order please contact us right away at info@gardensofthesun.com



custom made jewelry


Unfortunately, commissioned pieces and custom orders (including engraved pieces and special ring sizes) are non-refundable. 


We do want you to love your piece. If the item is damaged or we made a mistake, we'll work with you to fix it. If you need resizing, or need further work to perfection your custom order, please email info@gardensofthesun.com


There's a 48 hour time window for you to cancel your custom order at no cost. A bespoke piece is handmade especially for you, so once production starts it can't be cancelled. 

Got more questions?