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FAQ
You have questions? We have answers.

Shipping

How much is shipping? 
We ship from Bali (Indonesia) to anywhere in the world. Economy shipping for orders up to $200 comes with delivery confirmation, but tracking is not available for this option. We also offer premium courier service like EMS, DHL or FedEx. Prices of these premium shipping options depend on your location. Higher value orders receive complementary shipping. 
 

Country Economy Fedex DHL
United States $7,50 $23 $18
Canada - $23 $18
New Zealand $7,50 $20 $17
Australia (metropolitan)                $7,50 $20 $18
Europe (EU) $7,50                                          $25                     $23
United Kingdom $7,50 $25 $23
Singapore $7,50.          $15 $13
Malaysia $7,50 $15 $15
Japan $7,50 $15 $17
Other Asia $7,50 $15 $17
Mexico $7,50 $25 $18
Russia $7,50 - $30
Everywhere else $7,50 $25 $30

When can I expect my package to arrive?

All ready-stock items are shipped within 3 working days of your purchase, excluding Indonesian national and Balinese holidays. Economy hipping to the US, Australia and Europe normally takes up to 8 weeks, but occasionally it does take longer, especially around the holidays.  

We don't offer economy shipping to Canada due to delays in the past.  
— Unless agreed otherwise, custom made jewelry is shipped in 6 to 8 weeks of your purchase.  
If you'd like to be able to track your package and have certainty when it'll arrive, please select a premium courier service like DHL or FedEx
Shipping with DHL or FedEx takes 2 to 4 business days depending on your location. 

Do you offer fast shipping upgrades? 
For faster shipping, please select a premium courier service. These take up to 4 business days to destinations worldwide. This excludes any time the package may spend at customs or delays if no one is home to receive the package. Premium shipping rates depend on the destination country and the value of your order, and can be calculated in your cart. 

What if I'm in a rush? 
Your satisfaction is really important to us. If you need your order by a specific date please select a premium shipping upgrade during check out and email us at  info@gardensofthesun.net and we'll try our best to make it work.

I want to gift your jewelry. Can I ship directly to them? 
Of course! All jewelry comes with complimentary gift wrapping. Leave us a note in the box during check-out if you'd like to add a personalised message. 

How do I contact you?  
You can reach us at  info@gardensofthesun.net  

Returns and exchanges

Do you accept returns on ready stock items? 
We want happy customers that love our jewelry! You can read our  Love Guarantee here and more information about our return policies here

What if I need something changed on my order? 
We work hard to process your orders as quickly as possible, in order to get them to you sooner. For this reason, we can't make any changes to your order once it has been processed. If you need to make any changes or cancel your order please contact us as soon as possible at  info@gardensofthesun.net so we can see how we can help you.

What is your return policy on custom orders? 
Unfortunately, custom orders (including engraved pieces and special ring sizes) are non-refundable, but we do want you to be happy with your piece. If the item is damaged or we made a mistake, we'll work with you to fix it. As each piece is handmade to order, outside of repairs and issuing a claim for defect, we don't accept returns. However, if you need resizing, or need further work to perfection your custom order, I'd be happy to work with you. If your piece has been damaged or is defective please  email us within 7 days of receiving your order.

Can I cancel my custom order? 
There is a 24 hour time window for you to cancel your custom order. A bespoke piece is hand made especially for you, so once production starts it cannot be cancelled. For all custom made items there's a $200 non-refundable deposit. If you decide not to purchase your bespoke jewelry, you'll be charged your deposit only.

What if my ring doesn't fit? 
If you find your ring doesn't fit, you can return it for a full refund or exchange it for a different size. Not all rings can be resized due to the type of setting. In that case you may want to return the ring and exchange it for another one. Questions? Contact us at info@gardensofthesun.net so we can discuss specifics.

My jewelry broke :( Now what? 
What a bummer! If your jewelry arrives in less than stellar condition due to mishandling during shipping or any mistakes in production, please contact us within 14 days of receipt. We'll replace your jewelry at no cost as timely as I can. If it broke due to a fault on your side, we're still happy to help. You can always send it back to us for repairs. You'll be charged for any materials, labour and shipping incurred.

I lost my earring. Can you replace a single earring? 
That depends. If we have the right diamond or gemstones in stock you may purchase a single. Our pieces are made by hand and often with uncut gemstones and, as a result, each piece will vary slightly in size, shape and color. In some cases, we'll ask you to send the mate to us, so we can better match it for you. The cost for one earring is typically half of the cost for the pair. 


Payments

How much is the sales tax? 
Sales tax is included in the retail price.

What payment methods do you accept? 
We currently accept payments via Credit Card and Paypal. 

Do I need an account to make a purchase? 
You don't need an account to make a purchase. You have the option to check out as a guest.

Do you ever run discounts?  
Occasionally we do have some special deals. Like Gardens of the Sun on  Facebook  , and follow us on  Instagram . The best deals are sent to our  Insider List . We also offer free fast shipping on higher value orders. 

Gifts and surprises  

Can you send my purchase directly to a gift recipient? 
Absolutely! Enter your address in the billing section and the gift recipient's address in the shipping section. If you'd like to include a message with your gift, please leave us a message at checkout. Feel free to send us an email to personally ensure this message comes through. In order to save paper, receipts are never included with your package. All jewelry comes gift wrapped in our signature jewelry boxes.

I want to gift your jewelry, but don't know the recipients ring size. What do I do? 
If you're buying a ring as a gift, you can find some tips  here. Choosing the correct ring size is your own responsibility, as people differ in the way in which they prefer their rings to fit. Some wear them loosely, while others like to wear them more tight. 

Do you offer gift wrapping? 
Yes, all jewelry comes with complimentary gift wrapping in our signature jewelry boxes. We find that jewelry boxes just protect the jewelry better when it travels half way across the world, plus unpacking your jewelry is an experience we want you to enjoy. To save on packaging material we combine gift wrapping for items purchased together. Should you need separate gift wrapping, please let us know in a note when placing your order. 

Do you offer gift certificates?  
Yes totally! You can find them  here .  

About

Who runs Gardens of the Sun?  
Gardens of the Sun is owned and run by Meri Geraldine. Born and raised in the Netherlands, and living in Indonesia for almost a decade. She's married to a very handsome man, and together they have two daughters. She loves surfing on her SUP board - with custom gemstone artwork on it of course. Her favorite yoga poses are the baby grasshopper and superman (aerial yoga). She loves riding a Vespa on sunny days.

Where does the name of the shop come from? 
The name of the shop, Gardens of the Sun, comes from an old journal about Borneo island written by an explorer from the 19th century. He describes the exotic jungles of the tropical islands of Borneo and Sulawesi. His description of the home of the Dayaks, rare birds and curious animals opened up a whole new world, inspiring many others.

Where are you located? 
The design studio is located near the beach in Bali, Indonesia (yes, that's as amazing as it sounds). The actual magic happens in Yogyakarta, Indonesia. You can find more details about stockists  here.

Do you have a real shop I can visit when I'm in Bali? 
At the moment we only have an online shop. Our studio isn't open to the public.

Where is your jewelry made? 
Our jewelry is handmade in Indonesia.

Is all your jewelry really handmade? 
Sure is! All jewelry is created by an experienced silversmith or master goldsmith. Even the packaging is handmade. The personal touch is one of the best things about Gardens of the Sun.

Do you have any customer testimonials? 
Yes, you can read a selection of reviews here

Collaborations
 

Do you collaborate? 
We love collaborations! Please drop us an email at  info@gardensofthesun.net and share your ideas. We can't wait to hear them!

What's your privacy policy? 
Your information will always be kept confidential. Your information will never be sold to a third party. You can find our privacy policy and notice here.

Will you give me a shoutout on your Instagram? 
We love sharing new finds. If your product fits the Gardens of the Sun aesthetic and values, we would more than love to give you a shout out. Please send us an email at info@gardensofthesun.net and introduce yourself!


The loose bits and pieces  

I don’t know my ring size. What do I do? 
You've come to the right place! You'll receive a FREE printable ring sizer when you sign up for our newsletter at the bottom right of this page. Follow the directions and order the closest fit. However, if you have the opportunity we highly suggest getting sized by a professional jeweler. We find that people differ in the way in which they prefer their rings to fit. Some wear them loosely, while others like to wear them more tight. If you're buying a ring as a gift, you can find some tips here.

Do you restock sold out items? 
Depends. We have some pieces that we make more of when stock runs low. Why not drop us an email with the piece you want, and we'll see if we can make you another one!

I own a boutique or shop. How do I get your jewels in my store? 
Contact us directly at info@gardensofthesun.net to discuss wholesale. Thank you for your interest!

Do you have high-res images? Do you have a press kit? 
Yes! Come hang out in the Gardens of the Sun Press Lounge - just email us at info@gardensofthesun.net

Are the pictures to scale? 
Our photos aren't necessarily to scale. We use a macro lens to capture details that are hard to see with the naked eye. The descriptions usually include dimensions for each piece and is typically shown on a model to better show the scale of each piece. If you have any other questions regarding the size of a particular piece, please contact us at  info@gardensofthesun.net and we'll be more than happy to answer your questions.

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