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FAQ

All the answers to your burning questions. 

Shipping & order status

How much is shipping?

We ship from Bali (Indonesia) to anywhere in the world. 


DHL worldwide, except for Russia (3 to 5 business days)

FedEx worldwide, except for Russia (3 to 5 business days)

EMS to many locations in Asia, Russia and more remote areas in Australia (4 to 5 business days)

Economy shipping - on hold due to Coronavirus

RPX for domestic orders, free for orders of $50 and up. 


If you spend $200 or more, we’ll ship your order for free using DHL, FedEx or EMS. 


For up to date shipping times, please check our shipping page


When can I expect my package to arrive?

All ready-stock items are shipped within 2 working days of your purchase, excluding national Indonesian and Balinese holidays.


Unless agreed otherwise, custom made jewelry is shipped within 6 to 8 weeks of your purchase.   


For up to date shipping times, please check our shipping page


Do you offer fast shipping upgrades?

For faster shipping, please select a premium shipping service, like DHL or FedEx. These normally take up to 5 business days to destinations worldwide. This excludes any time the package may spend at customs or delays if no one is home to receive the package. 


We offer free fast shipping for orders of $200 and up. 

How long will it take for my order to ship?

You’ll receive a notification email with details on how to track your package. 


If you have a pre-ordered or custom item(s) within your order, the whole order will be shipped altogether when all your items are ready. 


Unfortunately, we can't be responsible for any delays caused by destination customs clearance processes, local duties and taxes, and items that are lost in transit.

How long will it take for my custom order to ship?

Any made to order pieces may take 6-8 weeks to complete from the time you place your order. 


For silver jewelry, we're often closer to 6 weeks


For gold rings - especially white gold - it's leaning more to 8 weeks. 


All our white gold jewelry is rhodium plated. Since we don't do this in-house (we've found an amazing production house that can do this at international standard), it takes a few days longer. 


Once your jewelry is ready, we'll send you a message with some photos of your finished piece. Once you've given us the OK, we'll send it off and you’ll receive a notification email with details on how to track your package. 



Curious to know about your jewelry progress? Here's what goes into creating your custom jewelry:


We receive your order > Your stone is sent overnight to our metalsmiths in Java > The allocated goldsmith or silversmith turns your stone into a jawdropping piece of jewelry > The jewelry is sent back to our Bali studio > We do quality control > Our visuals team takes photos of your custom jewelry

> If you love it, we gift wrap it and send it right away

> Not exactly what you had in mind? Don't keep it to yourself! We'll work to make sure you truly, madly, deeply love it.



I'd like to get a ring custom made, but I'm in a rush. Can I get it sooner?

Your satisfaction is really important to us. Our made to order rings usually take 6-8 weeks to craft, but if you need your order by a specific date please shoot us an email at info@gardensofthesun.com. We'll try our very best to get it to you in time! 

What's the status of my custom order?

We know how excited you must be to receive your piece! We’ll do what we can to get it home to you pronto! The turnaround time for us to craft your jewelry is 6 to 8 weeks from your date of purchase. This excludes shipping times. 


If you still need to confirm any order details (e.g. ring size, setting, necklace length), we’ll get started once you’ve confirmed this.


Curious to know about your jewelry progress? Here's what goes into creating your custom jewelry:


We receive your order > Your stone is sent overnight to our metalsmiths in Java > The allocated goldsmith or silversmith turns your stone into a jawdropping piece of jewelry > The jewelry is sent back to our Bali studio > We do quality control > Our visuals team takes photos of your custom jewelry


> If you love it, we gift wrap it and send it right away


> Not exactly what you had in mind? Don't keep it to yourself! We'll work to make sure you truly, madly, deeply love it.


What's the status of my repair?

If you can let us know your tracking number, we’ll keep an eye out in the mail and drop you a message as soon as we receive your package back in our studio. 


Please note that the turnaround time for repair will start only when we receive the ring back at the studio. It usually takes about 2 to 3 weeks for a simple repair. It may take longer if we need to re-make your jewelry or for more complicated settings. 


I can't be there to sign for my package. What do I do?

If you'd like to make sure you'll be there to receive the package or deliver to another address, you can manage it through FedEx Delivery Manager or DHL's On Demand Delivery. These are free services are available for you to choose how, when, and where the courier delivers packages to your home.


You can choose different delivery options while your shipments are en route:

Your delivery date

Additional delivery instructions

Receive alerts when a package is sent to you

Authorize a Signature Release and avoid having to schedule a redelivery

Leave with a neighbor, Leasing Office, or security guard

Collect from ServicePoint or pickup location

Delivery to an alternate address

Put your deliveries on a Vacation Hold


Can I change the delivery address?

If you'd like to make sure you'll be there to receive the package or deliver to another address, you can manage it through FedEx Delivery Manager or DHL's On Demand Delivery. These are free services are available for you to choose how, when, and where the courier delivers packages to your home.


You can choose different delivery options while your shipments are en route:

Your delivery date

Additional delivery instructions

Receive alerts when a package is sent to you

Authorize a Signature Release and avoid having to schedule a redelivery

Leave with a neighbor, Leasing Office, or security guard

Collect from ServicePoint or pickup location

Delivery to an alternate address

Put your deliveries on a Vacation Hold


What happens if my package fails to be delivered?

As the recipient, you're responsible for any subsequent costs incurred for parcels returned to our studio due to attempted deliveries, insufficient/incorrect delivery information or failure to retrieve parcels from delivery centers. 


Standard shipping fees will be incurred for all parcels re-sent from our studio.


Please make sure that your delivery address and phone number are correct, so your goodies get to you as quickly as possible!


I want to gift your jewelry. Can you ship it directly to them?

Yes, of course we can ship it directly to them! 


All jewelry comes with complimentary gift wrapping too. Leave us a note in the box during check-out if you'd like to add a personalized message. 


Returns & Exchanges

Do you accept returns?

We want happy customers that love our jewelry! You can read our Love Guarantee for our promises, and more information on how return works on our return policies page.


TL;DR? 


We accept returns on ready-stock items within 14 days of receiving your order. If the jewelry is meant as a gift and you need more time, please let us know beforehand. 


Please email info@gardensofthesun.com with your order number and why you'd like to return it (this is important, so we can do better next time). To be eligible for a return, your jewelry must be unused and in the same condition that you received it. This means free from scratches, blemishes, sizing or alterations, and without signs of wear or tear. It must also be in the original packaging. We don't accept returns on custom made jewelry.


Unfortunately, custom orders (including engraved pieces and special ring sizes) are non-refundable. Since your ring will be made especially for you, we don’t accept returns on custom orders. We do want you to be happy with your piece. If the item is damaged or we made a mistake, we'll work with you to fix it. As each piece is handmade to order, outside of repairs and issuing a claim for defect, we don't accept returns. However, if you need resizing, or need further work to perfection your custom order, we’re be happy to work with you. If your piece has been damaged or is defective please email us within 7 days of receiving your order. 


What's your return policy on custom orders?

Unfortunately, custom orders (including engraved pieces and special ring sizes) are non-refundable. Since your ring will be made especially for you, we don’t accept returns on custom orders. We do want you to be happy with your piece. If the item is damaged or we made a mistake, we'll work with you to fix it. 


As each piece is handmade to order, outside of repairs and issuing a claim for defect, we don't accept returns. However, if you need resizing, or need further work to perfection your custom order, we’re be happy to work with you. If your piece has been damaged or is defective please email us within 7 days of receiving your order.


Can I cancel my custom order?

There is a 48 hour time window for you to cancel your custom order. A custom piece is handmade especially for you, so once production starts it can't be cancelled. 


What if I need something changed on my order?

We work hard to process your orders as quickly as possible, in order to get them to you sooner. For this reason, we can't usually make any changes to your order once it has been processed. If you need to make any changes or cancel your order please contact us as soon as possible at info@gardensofthesun.com so we can see how we can help you.


Oh no! The ring I bought doesn't fit. Now what?

If you find your ring doesn't fit, you can return it for a full refund or exchange it for a different size. Just make sure to contact us within 14 days of receiving your ring. Unfortunately, custom orders (including engraved pieces and special ring sizes) are non-refundable, as it's made especially for you.


Not all rings can be resized due to the type of setting. This is the case for our Hidden Gems rings, where resizing basically means remaking the ring from scratch. In that case you may want to return the ring and exchange it for another one. 


Questions? Contact us at info@gardensofthesun.com so we can discuss specifics.

My jewelry is damaged / My necklace tore / The stone came out of the ring... Something broke. How do we get it fixed?

Nothing breaks our hearts more than broken jewelry! If anything happens to your piece, all is not lost - we’d love to fix it for you. 


If your jewelry arrives in less than stellar condition due to mishandling during shipping or any mistakes in production, please contact us within 14 days of receipt. We'll replace your jewelry at no cost as timely as we can. 


If it's damaged due to a fault on your side, we're still happy to help. You can always send it back to us for repairs. You'll be charged for any materials, labor, and shipping incurred. Don't worry - this usually isn't much. 

I lost my earring :( Can you replace a single earring?

That depends. If we have the right diamond or gemstones in stock you may purchase a single. 


Our pieces are made by hand and often with uncut gemstones. As a result, each piece will vary slightly in size, shape and color. In some cases, we'll ask you to send the mate to us, so we can better match it for you. 


The cost for replacing one earring is typically half of the cost of the pair.  


Products & Services

I don't know my ring size. How do I find my ring size?

Easy peasy. You can find your ring size with this FREE printable ring size guide


When you've got your ring size, go shop by ring size


If you have the opportunity we highly suggest getting sized by a professional jeweler. We find that people differ in the way in which they prefer their rings to fit. Some wear them loosely, while others like to wear them more tight. 


If you're buying a ring as a gift, you can find some tips here.

What's a pre-order?

We all love a fan favorite! Pre-order items are sold out bestsellers that are currently being re-stocked. If you have pre-ordered item(s) within your order, the whole order will be placed on hold and shipped once when the item(s) are back in stock (within the timeframe stated on the pre-order product page).

Can I get a piece that's out of stock?

We aim to regularly update the shop with new beauties, and can offer resizing or restock on some of our pieces. Just reach out to our team at info@gardensofthesun.com!


I loved a one of a kind or limited edition piece, but it sold already. Can you make me another one?

Sadly, once a limited edition or one of a kind piece sells, we are usually not able to make another. Most of these designs are limited in quantity due to stone availability. 


However, we might have another similar gemstone or diamond to make you a piece just like it. Just check-out our build-your-own section or drop us a message!

I want to get a Hidden Gems ring. My size is out of stock. Can you make it in my size?

We often restock these rings, as they always sell out quickly! The sizes listed are the sizes in stock. Is your size out of stock? Select " pre-order your size” on our website. Just add a note during check-out to let us know what size you need and we'll make it for you in around 6 weeks. 

My Hidden Gems ring is too big / too small. Can you resize it?

Unfortunately we can’t resize these rings, as the stones are set with tension. Resizing basically means remaking the ring from scratch. 


BUT! Good news! You can return the ring and exchange it for another one. Contact us within 14 days at info@gardensofthesun.com with your order number so we can discuss specifics.

Can you make me a custom hidden gems ring with 7 different birthstones in it?

We’d love to make you a ring with multiple varieties of stones, but we can’t do this due to the difference in size, shape and hardness of these stones. We recommend stacking them instead!

Can you make me a custom piece of jewelry / Do you make custom jewelry? 

Yes! We’ve got a custom ring service, which we’d love for you to try.


There are so many parts that you can customize yourself. You can select the diamond or gemstone, metal, and setting. You even get to choose whether you’d like to add any small diamonds or side stones.


Get started here


I have a heirloom stone / inherited a stone / have some old jewelry. Can you turn this into a custom piece of jewelry for me? 

At the moment we only work with stones that we source ourselves. 

Can I purchase just the setting? So the ring without the stone. 

No. We only sell our designs as completed pieces, with all of the stones we sourced in line with our sourcing principles and set by our expert metalsmiths.

Can you use moissanite instead of a diamond in your jewelry designs?

No. We don’t work with moissanite. Sorry about that! 


I'm worried about blood diamonds. Do you offer ethically sourced diamonds?

Yes we do! Like, really honestly conflict-free. 


This means, in some cases, the diamond is traceable, and extraction is well regulated. It also means the journey of getting that diamond piece to you as a part of your #OOTD did not involve any conflict, like the funding of rebel groups and other kinds of shady kerfuffle. 


Since November 2018, we only buy diamonds where we know at least the country of origin of. For our Indonesian diamonds, we can also guarantee you that these have been mined by artisanal miners and are cut by independent cutters. 


Many of our Canadian and Australian diamonds even come with a certificate of origin. How cool is that!

What makes your ethical gold or eco gold different? 

Our signature ethical gold is 18 karat gold. The difference is in how it's mined - so the ethics behind it. 


Regular gold is from an unknown origin. No one will be able to tell you under what conditions or by whom it was mined. It's likely that this dirty gold contributes to issues in the air, under the ground and across communities. 


In contrast, our ethical gold is mined by a group of indigenous women that we partner with exclusively. They've agreed to no longer use mercury (which is super toxic to the environment), and in exchange we pay them a premium for their gold. So we know exactly which village it's from, we know it's legal, we know the environmental impact it has and we know that we're supporting indigenous women :) 


In terms of quality there's no difference! But I'm pretty sure that jewelry made with our ethical gold will make you sleep better. 

About

Who runs Gardens of the Sun?

Gardens of the Sun is owned and run by Meri Geraldine. Born and raised in the Netherlands, and living in Indonesia for over a decade. You can read more about Meri and the rest of our team

Where does the brand name "Gardens of the Sun" come from?

The name of the shop, Gardens of the Sun, comes from an old journal about Borneo island written by an explorer from the 19th century. The journal described the exotic jungles of the tropical islands of Borneo and Sulawesi. His description of the home of the Dayaks, rare birds, and curious animals opened up a whole new world for Meri.


Who is this lady Meri who keeps sending me sweet love notes?

LOL. Meri is the founder and creative mind behind Gardens of the Sun. She loves sending love letters and sharing her personal journey via our newsletter. If you're not yet on the newsletter, trust me, you want in

Where are you located? 

The design studio is a hop, a skip, and a jump away from the beach in Bali, Indonesia (yes, that's as amazing as it sounds). The actual magic (i.e. jewelry making) happens in Yogyakarta, Indonesia.


Where is your jewelry made?

All of our jewelry is crafted lovingly in Yogyakarta, Indonesia. You can read interviews with our goldsmiths and silversmiths

Do you have a real shop I can visit when I'm in Bali?

At the moment we only have an online shop, and our studio is not open for public. 


Early 2020, about a month before lockdowns started in Europe, we rented this tiny storefront right on the beach. As Bali is still closed for international travelers, we've decided to put the store opening on hold. 


Be sure toget on our Insider List so you don’t miss anything. 


Is all your jewelry really handmade?

It sure is! All of our jewelry is created by an experienced silversmith or master goldsmith. Even the packaging is handmade. The personal touch is one of the best things about anything from Gardens of the Sun.


There are a few things we don't make from scratch: silver and gold chains and locks. Our gold chains are Fairmined

Do you have any customer testimonials?

Yes, you can read the love letters we receive from our amazing customers at the bottom of our product pages. So far, we've received over 500 5-star reviews! 


Is it true that Meghan Markle, the Duchess of Sussex, and Emma Watson are big fans of Gardens of the Sun’s ethical gold jewelry collection? 

We wish! We do hear that they’re big fans of ethical jewelry though, so it’s not impossible that you’ll see these amazing women wear a Gardens of the Sun piece someday! (Psst ladies, our Origins collection is 100% traceable and ethical!) 

I own a boutique or store. How do I get your jewelry in my shop?

Contact us directly at info@gardensofthesun.com to discuss wholesale. Thank you for your interest!

What's your privacy policy?

Your information will always be kept confidential. Your information will never be sold to a third party. Read our privacy noticeif you love fine print.

How do I contact you?

You can reach us at info@gardensofthesun.com, or if you just want to tell us how much you adore us – you can also find us on Facebook, Instagram, Twitter, and Pinterest!


Ethics

What makes Gardens of the Sun an ethical jewelry brand?

We love jewelry. But the jewelry industry has a huge problem with environmental damage and human rights abuses. Like you, we care for our planet, its people and animals, and we want to live in a world that’s sustainable and fair. These values are reflected in our business choices. 


We only source gemstones and diamonds when our suppliers can tell us the country of origin - ideally a more detailed location and information about who cut the stones. A verbal or written guarantee from our supplier that a diamond is conflict free isn’t enough. We have a strict sourcing policy in place. 


We’re working to create shorter and fully transparent supply chains for diamonds and sapphires from artisanal miners in Kalimantan. The first fully traceable sapphire jewelry is available here


Since January 2020, we only use our ethically sourced gold from indigenous women miners in Kalimantan for our gold jewelry. Our ethical gold uses less harmful chemicals, involve no heavy machinery, no deep digging, and it’s sourced domestically rather than imported to reduce our carbon footprint. We’re slowly phasing out the use of regular gold from unknown origin. 


Since September 2020, we use exclusively recycled silver for everything we make in house. This means our chains and locks are regular silver, until we find a good source for those too. 


We use plastic-free packaging made from banana paper. 


Our actual jewelry is made by a trusted partner who works exclusively with Gardens of the Sun and provides living wages. They hire fairly and do not discriminate against persons with a physical disability and/or those who are illiterate. 


All our employees that have passed the trial period receive health insurance coverage, access to our bicycle fleet, daily fresh fruits and infused water, daily vegetarian lunches, and a weekly yoga class.


The only animal products we use are cultured pearls. 


We plant 5 trees for every piece of jewelry sold in collaboration with the Eden Reforestation Projects. 


Wanna know more? We’ve explained our ethics in detail and publish an annual impact report. You can find the 2019 Impact Report here

I make / design jewelry myself and want to set up my own jewelry line. How can I make my jewelry more ethical?

We're working on a comprehensive online course about making your jewelry brand more responsible, and your jewelry more ethical. We plan on launching the beta version in late 2020 and make it accessible to the public in 2021. 


Would you like to be notified when the course goes live, or be included in our beta launch? Contact us to be notified

I'm worried about blood diamonds. Do you sell diamonds of ethical origin or from responsible sources? 

Yes we do! Like, really honestly conflict-free. 


This means, in some cases, the diamond is traceable, and extraction is well regulated. It also means the journey of getting that diamond piece to you as a part of your #OOTD did not involve any conflict, like the funding of rebel groups and other kinds of shady kerfuffle. 


Since November 2018, we only buy diamonds where we know at least the country of origin of. For our Indonesian diamonds, we can also guarantee you that these have been mined by artisanal miners and are cut by independent cutters.


Many of our Canadian and Australian diamonds even come with a certificate of origin. How cool is that!

What makes your gold ethical? 

Our signature ethical gold is 18 karat gold. The difference is in how it's mined - so the ethics behind it. 


Regular gold is from an unknown origin. No one will be able to tell you under what conditions or by whom it was mined. It's likely that this dirty gold contributes to issues in the air, under the ground and across communities. 


In contrast, our ethical gold is mined by a group of indigenous women that we partner with exclusively. They've agreed to no longer use mercury (which is super toxic to the environment), and in exchange we pay them a premium for their gold. So we know exactly which village it's from, we know it's legal, we know the environmental impact it has and we know that we're supporting indigenous women :) 


In terms of quality there's no difference! But I'm pretty sure that jewelry made with our ethical gold will make you sleep better. 

Payments

How much is sales tax?

Sales tax is included in the price you see on the website. The only surcharge you might see is for shipping, if your order value is below $200. 

What payment methods do you accept?

We currently accept payments via Credit Card, Paypal, Apple Pay, and Bank transfer. 


If you're based in the US, we offer payment plans with Sezzle where you can pay for your jewelry over time with zero interest! :)

Do I need an account to make a purchase?

You don't need an account to make a purchase. You have the option to check out as a guest.

Do you ever offer discounts?

Occasionally we do have some special offers. Our best deals go to our Insider List first - you can join the newsletter here (it's a good one).


For existing clients we also have a secret Facebook group where we do regular mini sales. 


We also offer free fast shipping on orders over $200. 

Do you offer layaway, buy now pay later or payment plants?

Yes we do! If you're based in the USA, you can select Sezzle upon checkout. If you're based elsewhere, shoot our team an emailand we'll help set up a payment plan for you. 

Gifts & Surprises

Can you send my purchase directly to a gift recipient?

Absolutely! Enter your address in the billing section and the gift recipient's address in the shipping section. 


If you'd like to include a message with your gift, please leave us a message at checkout. 


In order to save paper, receipts are never included with your package. 


All jewelry comes gift wrapped in our signature jewelry boxes.


I want to gift your jewelry, but don't know the recipients ring size. What do I do?

If you're buying a ring as a gift, you can find some tips here


Choosing the correct ring size is your own responsibility, as people differ in the way in which they prefer their rings to fit. Some wear them loosely, while others like to wear them more tight. 


If you're not sure, why not get this gift card? Makes a super awesome last minute gift!


Do you offer gift wrapping?

Yes, all jewelry comes with complimentary gift wrapping in our signature jewelry boxes


Unpacking your jewelry is an experience we want you to enjoy. 


To save on packaging material we combine gift wrapping for items purchased together. 


Should you need separate gift wrapping, please let us know in a note when placing your order. 

Do you offer gift certificates?

Yes totally! You can find our regular gift cards here.  


For the ultimate gifting experience, you can let your recipient design their own ring with a birthstone jewelry gift card


I want to gift your jewelry, but their birthday / Christmas / Mother's Day / Valentine is still weeks away. Can the return period be extended?

We accept returns on ready-stock items within 14 days of receiving your order. If the jewelry is meant as a gift and you need more time, please let us know beforehand by sending an email to info@gardensofthesun.com

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