How much is shipping?
We ship from Bali (Indonesia) to anywhere in the world.
DHL worldwide, except for Russia (3 to 5 business days)
FedEx worldwide, except for Russia (3 to 5 business days)
EMS to many locations in Asia, Russia and more remote areas in Australia (4 to 5 business days)
Economy shipping - on hold due to Coronavirus
RPX for domestic orders, free for orders of $50 and up.
If you spend $200 or more, we’ll ship your order for free using DHL, FedEx or EMS.
For up to date shipping times, please check our shipping page.
When can I expect my package to arrive?
All ready-stock items are shipped within 2 working days of your purchase, excluding national Indonesian and Balinese holidays.
Unless agreed otherwise, custom made jewelry is shipped in around 6 to 8 weeks for silver jewerly, or 8 to 10 weeks for gold jewerly of your purchase.
For up to date shipping times, please check our shipping page.
Do you offer fast shipping upgrades?
For faster shipping, please select a premium shipping service, like DHL or FedEx. These normally take up to 5 business days to destinations worldwide. This excludes any time the package may spend at customs or delays if no one is home to receive the package.
We offer free fast shipping for orders of $200 and up.
How long will it take for my order to ship?
You’ll receive a notification email with details on how to track your package.
If you have a pre-ordered or custom item(s) within your order, the whole order will be shipped altogether when all your items are ready.
Unfortunately, we can't be responsible for any delays caused by destination customs clearance processes, local duties and taxes, and items that are lost in transit.
How long will it take for my custom order to ship?
Any made to order pieces may take 6-10 weeks to complete from the time you place your order.
For silver jewelry, we're often closer to 6 weeks.
For gold rings - especially white gold - it's leaning more to 10 weeks.
All our white gold jewelry is rhodium plated. Since we don't do this in-house (we've found an amazing production house that can do this at international standard), it takes a few days longer.
Once your jewelry is ready, we'll send you a message with some photos of your finished piece. Once you've given us the OK, we'll send it off and you’ll receive a notification email with details on how to track your package.
Curious to know about your jewelry progress? Here's what goes into creating your custom jewelry:
We receive your order > Your stone is sent overnight to our metalsmiths in Java > The allocated goldsmith or silversmith turns your stone into a jawdropping piece of jewelry > The jewelry is sent back to our Bali studio > We do quality control > Our visuals team takes photos of your custom jewelry
> If you love it, we gift wrap it and send it right away
> Not exactly what you had in mind? Don't keep it to yourself! We'll work to make sure you truly, madly, deeply love it.
I'd like to get a ring custom made, but I'm in a rush. Can I get it sooner?
Your satisfaction is really important to us. Our made to order rings usually take 6-10 weeks to craft, but if you need your order by a specific date please shoot us an email at info@gardensofthesun.com. We'll try our very best to get it to you in time!
What's the status of my custom order?
We know how excited you must be to receive your piece! We’ll do what we can to get it home to you pronto! The turnaround time for us to craft your jewelry is 6 to 10 weeks from your date of purchase. This excludes shipping times.
If you still need to confirm any order details (e.g. ring size, setting, necklace length), we’ll get started once you’ve confirmed this.
Curious to know about your jewelry progress? Here's what goes into creating your custom jewelry:
We receive your order > Your stone is sent overnight to our metalsmiths in Java > The allocated goldsmith or silversmith turns your stone into a jawdropping piece of jewelry > The jewelry is sent back to our Bali studio > We do quality control > Our visuals team takes photos of your custom jewelry
> If you love it, we gift wrap it and send it right away
> Not exactly what you had in mind? Don't keep it to yourself! We'll work to make sure you truly, madly, deeply love it.
What's the status of my repair?
If you can let us know your tracking number, we’ll keep an eye out in the mail and drop you a message as soon as we receive your package back in our studio.
Please note that the turnaround time for repair will start only when we receive the ring back at the studio. It usually takes about 2 to 3 weeks for a simple repair. It may take longer if we need to re-make your jewelry or for more complicated settings.
I can't be there to sign for my package. What do I do?
If you'd like to make sure you'll be there to receive the package or deliver to another address, you can manage it through FedEx Delivery Manager or DHL's On Demand Delivery. These are free services are available for you to choose how, when, and where the courier delivers packages to your home.
You can choose different delivery options while your shipments are en route:
Your delivery date
Additional delivery instructions
Receive alerts when a package is sent to you
Authorize a Signature Release and avoid having to schedule a redelivery
Leave with a neighbor, Leasing Office, or security guard
Collect from ServicePoint or pickup location
Delivery to an alternate address
Put your deliveries on a Vacation Hold
Can I change the delivery address?
If you'd like to make sure you'll be there to receive the package or deliver to another address, you can manage it through FedEx Delivery Manager or DHL's On Demand Delivery. These are free services are available for you to choose how, when, and where the courier delivers packages to your home.
You can choose different delivery options while your shipments are en route:
Your delivery date
Additional delivery instructions
Receive alerts when a package is sent to you
Authorize a Signature Release and avoid having to schedule a redelivery
Leave with a neighbor, Leasing Office, or security guard
Collect from ServicePoint or pickup location
Delivery to an alternate address
Put your deliveries on a Vacation Hold
What happens if my package fails to be delivered?
As the recipient, you're responsible for any subsequent costs incurred for parcels returned to our studio due to attempted deliveries, insufficient/incorrect delivery information or failure to retrieve parcels from delivery centers.
Standard shipping fees will be incurred for all parcels re-sent from our studio.
Please make sure that your delivery address and phone number are correct, so your goodies get to you as quickly as possible!
I want to gift your jewelry. Can you ship it directly to the recipient?
Yes, of course we can ship it directly to them!
All jewelry comes with complimentary gift wrapping too. Leave us a note in the box during check-out if you'd like to add a personalized message.