FAQ

If you're in a rush and need the jewelry faster, for example for a last minute birthday gift or proposal, we may be able to select a faster shipping service using FedEx or DHL. This depends on your country. Please contact us for faster shipping options. 

Ready stock jewelry normally ships the next business day. If you have a pre-ordered or custom item(s) within your order, the whole order will be shipped altogether when all your items are ready. 

Delivery within Bali is usually the same day. Shipping domestically usually takes 2-4 days. Shipping internationally takes 3-5 days.

Any jewelry that's made to order takes 6 to 12 weeks to complete from the time you place your order.

For silver jewelry: 6 to 8 weeks.

For gold jewelry: 8 to 12 weeks.

All our white gold jewelry is rhodium plated. Since we don't do this in-house (we've found an amazing production house that can do this at international standard), rhodium plating takes an additional week. 

Once your jewelry is ready, we'll send you a message with some photos of your finished jewelry. Once you've given us the OK, we'll send it off and you’ll receive a notification email with details on how to track your package. 

Your satisfaction is really important to us. Our made to order rings usually take 6 to 12 weeks to craft, but if you need your order by a specific date please shoot us an email at info@gardensofthesun.com. We'll try our very best to get it to you in time! 

We know how excited you must be to receive your finished jewelry! The turnaround time for us to craft your jewelry is 6 to 12 weeks from your date of purchase. This excludes shipping times, and may need a little longer if you selected white gold (needs additional rhodium plating) or added engraving. 

If you still need to confirm any order details (eg ring size, setting, necklace length), we’ll get started once you’ve confirmed this.

Curious to know about your jewelry progress? Make sure you're signed up for our newsletter (you can do so in the footer), and we'll keep you updated via email.

If you can let us know your tracking number, we’ll keep an eye out in the mail and drop you a message as soon as we receive your package back in our studio. 

Please note that the turnaround time for repair will start only when we receive the jewelry back at the studio. It usually takes 2 to 4 weeks for a simple repair. It may take longer if we need to re-make your jewelry or for more complicated settings. 

If you'd like to make sure you'll be there to receive the package or deliver to another address, you can manage it through FedEx Delivery Manager or DHL's On Demand Delivery. These are free services are available for you to choose how, when, and where the courier delivers packages to your home.

You can choose different delivery options while your shipments are en route:

Your delivery date

Additional delivery instructions

Receive alerts when a package is sent to you

Authorize a Signature Release and avoid having to schedule a redelivery

Leave with a neighbor, Leasing Office, or security guard

Collect from ServicePoint or pickup location

Delivery to an alternate address

Put your deliveries on a Vacation Hold

If you'd like to make sure you'll be there to receive the package or deliver to another address, you can manage it through FedEx Delivery Manager or DHL's On Demand Delivery. These are free services are available for you to choose how, when, and where the courier delivers packages to your home.

You can choose different delivery options while your shipments are en route:

Your delivery date

Additional delivery instructions

Receive alerts when a package is sent to you

Authorize a Signature Release and avoid having to schedule a redelivery

Leave with a neighbor, Leasing Office, or security guard

Collect from ServicePoint or pickup location

Delivery to an alternate address

Put your deliveries on a Vacation Hold

Please make sure that your delivery address and phone number are correct, so your jewelry gets to you as quickly as possible!

As the recipient, you're responsible for any subsequent costs incurred for parcels returned to our studio due to attempted deliveries, insufficient/incorrect delivery information or failure to retrieve parcels from delivery centers. 

We offer shipping protection on all orders. The cost depends on the value of your order. You can select to add on shipping protection at checkout. More information on shipping protection. 

Yes, of course we can ship it directly to them! 

All jewelry comes with complimentary gift wrapping too. Leave us a note in the box during check-out if you'd like to add a personalized message. 

We want happy customers that love our jewelry! You can read our Love Guarantee for our promises, and more information on how return works on our Shipping and Return Policy page.

TL;DR? 

We accept returns on ready-stock items within 14 days of receiving your order. If the jewelry is meant as a gift and you need more time, please let us know beforehand. 

Please email info@gardensofthesun.com with your order number and why you'd like to return it (this helps us do better next time). To be eligible for a return, your jewelry must be unused and in the same condition that you received it. This means free from scratches, blemishes, sizing or alterations, and without signs of wear or tear. It must also be in the original packaging. We don't accept returns on custom made jewelry.

Unfortunately, custom orders (including engraved jewelry and special ring sizes) are non-refundable. Since your jewelry is made especially for you and not part of our normal offering, we don’t accept returns on custom orders. We do want you to be happy with your jewelry. If the item is defect or we made a mistake, we'll work with you to fix it. 

As your jewelry is handmade to order, outside of repairs and issuing a claim for defect, we don't accept returns. However, if you need resizing, or need further work to perfection your custom order, we’re be happy to work with you. If your jewelry has been damaged or is defective please email us within 7 days of receiving your order.

There's a 48 hour time window for you to cancel your custom order. We make the custom jewelry especially for you, so once production starts it can't be cancelled. 

We work hard to process your orders as quickly as possible, in order to get them to you sooner. For this reason, we can't usually make any changes to your order once it has been processed. If you need to make any changes or cancel your order please contact us as soon as possible at info@gardensofthesun.com so we can see how we can help you.

If you find your ring doesn't fit, you can return it for a full refund or exchange it for a different size. Just make sure to contact us within 14 days of receiving your ring. Unfortunately, custom orders (including engraved jewelry and special ring sizes) are non-refundable, as it's made especially for you, but we can help with resizing. 

Not all rings can be resized due to the type of setting. This is the case for our Hidden Gems rings, where resizing basically means remaking the ring from scratch. In that case you may want to return the ring and exchange it for another one. 

Questions? Contact us at info@gardensofthesun.com so we can discuss specifics.

Nothing breaks our hearts more than broken jewelry! If anything happens to your jewelry, all is not lost - we’d love to fix it for you. 

If your jewelry arrives in less than stellar condition due to mishandling during shipping or any mistakes in production, please contact us within 7 days of receipt. We'll replace your jewelry at no cost as timely as we can. 

If it's damaged due to a fault on your side, we're still happy to help. You can always send it back to us for repairs. You'll be charged for any materials, labor, and shipping incurred. Don't worry - this usually isn't much. 

That depends. If we have the right diamond or gemstones in stock you may purchase a single. 

Our jewelry is made by hand in small batches, often with unique gemstones. As a result, each piece will vary slightly in size, shape and color. In some cases, we'll ask you to send the mate to us, so we can better match it for you. 

The cost for replacing one earring is typically half of the cost of the pair.  

Easy peasy. You can find your ring size with this FREE printable ring size guide. 

When you've got your ring size, go shop by ring size. 

If you have the opportunity we highly suggest getting sized by a professional jeweler. We find that people differ in the way in which they prefer their rings to fit. Some wear them loosely, while others like to wear them more tight. 

If you're buying a ring as a gift, you can find some tips here.

We all love a fan favorite! Pre-order jewelry are bestsellers that are either sold out, but can be re-stocked, or rings we can make in your size at any time. If you have pre-ordered item(s) within your order, the whole order will be placed on hold and shipped once when we've finished the pre-order jewelry. 

We aim to regularly update the website with new jewelry, and can offer resizing or restock on some of our jewelry. Just reach out to our team at info@gardensofthesun.com!

Sadly, once a limited edition or one of a kind jewelry sells, we are usually not able to make another. Most of these designs are limited in quantity due to stone availability. 

However, we might have another similar gemstone or diamond to make you something just like it. Just check out our custom jewelry collection or drop us a message!

We often restock these rings, as they always sell out quickly! The sizes listed are the sizes in stock. Is your size out of stock? Let us know what size you need and we'll make it for you in silver in around 6 to 8 weeks, a little longer for gold. 

Unfortunately we can’t resize these rings, as the stones are set with tension. Resizing basically means remaking the ring from scratch. 

BUT! Good news! You can return the ring and exchange it for another one. Contact us within 14 days at info@gardensofthesun.com with your order number so we can discuss specifics.

We’d love to make you a ring with multiple varieties of stones, but it's a little harder due to the difference in size, shape and hardness of these stones. We charge an extra $20 for this. 

Yes! We’ve got a custom jewelry service, which we’d love for you to try.

There are so many parts that you can customize yourself. You can select the diamond or gemstone, metal, and setting. You even get to choose whether you’d like to add any small diamonds or side stones. And for gold jewelry, if we don't carry the stone you like, we'd be happy to help source one for you. 

Get started here. 

No. We only sell our designs as completed jewelry, with all of the stones we sourced in line with our sourcing principles and set by our expert metalsmiths.

No. We don’t work with manmade or lab create stones. Sorry about that! 

Yes, we do! Check out our diamond collection here. Like, really honestly conflict-free. 

This means your diamond is from known origin, was not involved in any conflict, like the funding of rebel groups and other kinds of shady kerfuffle. 

Since November 2018, we only buy diamonds where we know at least the country of origin of. For our Indonesian diamonds, we can also guarantee you that these have been mined by artisanal miners and are cut by independent cutters. 

Many of our Canadian and Australian diamonds even come with a certificate of origin. How cool is that!

Our signature ethical gold is 18 karat gold. The difference is in how it's mined - so the ethics behind it. 

Regular gold is from an unknown origin. No one will be able to tell you under what conditions or by whom it was mined. It's likely that this dirty gold contributes to issues in the air, under the ground and across communities. 

In contrast, our ethical gold is mined by a group of indigenous women that we partner with exclusively. They've agreed to no longer use mercury (which is super toxic to the environment), and in exchange we pay them a premium for their gold. So we know exactly which village it's from, we know it's legal, we know the environmental impact it has and we know that we're supporting indigenous women :) 

In terms of quality there's no difference! But I'm pretty sure that jewelry made with our ethical gold will make you sleep better. 

Gardens of the Sun is owned and run by Meri Geraldine. Born and raised in the Netherlands, and living in Indonesia for over a decade. You can read more about Meri and the rest of our team. 

The name of the shop, Gardens of the Sun, comes from an old journal about Borneo island written by an explorer from the 19th century. The journal described the exotic jungles of the tropical islands of Borneo and Sulawesi. His description of the home of the Dayaks, rare birds, and curious animals opened up a whole new world for Meri.

LOL. Meri is the founder and creative mind behind Gardens of the Sun. She loves sending love letters and sharing her personal journey via our newsletter. If you're not yet on the newsletter, trust me, you want in. 

Our showroom is in Sanur, Bali, Indonesia. 

The address is Jl Kanda 15. You can find us on Google maps. 

All of our jewelry is crafted lovingly in Yogyakarta, Indonesia. You can read interviews with our goldsmiths and silversmiths. 

It sure is! All of our jewelry is created by an experienced silversmith or master goldsmith. Even the packaging is handmade. The personal touch is one of the best things about anything from Gardens of the Sun.

There are a few things we don't make from scratch: silver and gold chains and locks. Our gold chains are Fairmined. 

Yes, you can read the love letters we receive from our amazing customers at the bottom of our product pages. So far, we've received over 900 5-star reviews! 

We wish! We do hear that they’re big fans of ethical jewelry though, so it’s not impossible that you’ll see these amazing women wear a Gardens of the Sun piece someday! (Psst ladies, our Origins collection is 100% traceable and ethical!) 

Contact us directly at info@gardensofthesun.com to discuss wholesale partnerships. Thank you for your interest!

Your information will always be kept confidential. Your information will never be sold to a third party. Read our privacy noticeif you love fine print.

You can reach us at info@gardensofthesun.com, or if you just want to tell us how much you adore us – you can also find us on Facebook, Instagram, and Pinterest!

Yes! You can come visit our showroom in Sanur, Bali.  

Our showroom is located at Jl. Kanda No.15B, Sanur, Bali, Indonesia.

We love jewelry. But the jewelry industry has a huge problem with environmental damage and human rights abuses. Like you, we care for our planet, its people and animals, and we want to live in a world that’s sustainable and fair. These values are reflected in our business choices. 

We only source gemstones and diamonds when our suppliers can tell us the country of origin - ideally a more detailed location and information about who cut the stones. A verbal or written guarantee from our supplier that a diamond is conflict free isn’t enough. We have a strict sourcing policy in place. 

We’re working to create shorter and fully transparent supply chains for diamonds and sapphires from artisanal miners in Kalimantan. The first fully traceable sapphire jewelry is available here. 

Since January 2020, we only use our ethically sourced gold from indigenous women miners in Kalimantan for our gold jewelry. Our ethical gold uses less harmful chemicals, involve no heavy machinery, no deep digging, and it’s sourced domestically rather than imported to reduce our carbon footprint. We’re slowly phasing out the use of regular gold from unknown origin. 

Since September 2020, we use exclusively recycled silver for everything we make in house. This means our chains and locks are regular silver, until we find a good source for those too. 

We use plastic-free packaging made from banana paper. 

Our actual jewelry is made by a trusted partner who works exclusively with Gardens of the Sun and provides living wages. They hire fairly and do not discriminate against persons with a physical disability and/or those who are illiterate. 

All our employees that have passed the trial period receive health insurance coverage, access to our bicycle fleet, daily fresh fruits and infused water, and a weekly yoga class.

The only animal products we use are cultured freshwater pearls. 

We plant 5 trees for every piece of jewelry sold. 

Wanna know more? We’ve explained our ethics in detail and publish an annual impact report. You can find our Impact Reports here. 

We're working on a comprehensive online course about making your jewelry brand more responsible, and your jewelry more ethical. We plan on launching the beta version in 2026 and make it accessible to the public after. 

Would you like to be notified when the course goes live, or be included in our beta launch? Contact us to be notified. 

Yes, we do! Check out our diamond collection here. Like, really honestly conflict-free. 

Since November 2018, we only buy diamonds where we know at least the country of origin of. For our Indonesian diamonds, we can also guarantee you that these have been mined by artisanal miners and are cut by independent cutters. Many of our Canadian and Australian diamonds even come with a certificate of origin. 

Our signature ethical gold is 18 karat gold. The difference is in how it's mined - so the ethics behind it. 

Regular gold is from an unknown origin. No one will be able to tell you under what conditions or by whom it was mined. It's likely that this dirty gold contributes to issues in the air, under the ground and across communities. 

In contrast, our ethical gold is mined by a group of indigenous women that we partner with exclusively. They've agreed to no longer use mercury (which is super toxic to the environment), and in exchange we pay them a premium for their gold. So we know exactly which village it's from, we know it's legal, we know the environmental impact it has and we know that we're supporting indigenous women :) 

In terms of quality there's no difference! But I'm pretty sure that jewelry made with our ethical gold will make you sleep better. 

Sales tax is included in the price you see on the website. The only surcharge you might see is for shipping, if your order value is below $200. 

We currently accept payments via credit card, PayPal, Apple Pay, and Bank transfer. 

If you're based in the US, we offer payment plans with Sezzle where you can pay for your jewelry over time with zero interest! :)

You don't need an account to make a purchase. You have the option to check out as a guest.

Occasionally we do have some special offers. Our best deals go to our Insider List first - you can join the newsletter here (it's a good one).

For existing clients we also have a secret Facebook group where we do regular mini sales.

Yes we do! If you're based in the USA, you can select Sezzle upon checkout. If you're based elsewhere, shoot our team an emailand we'll help set up a payment plan for you. 

Absolutely! Enter your address in the billing section and the gift recipient's address in the shipping section. 

If you'd like to include a message with your gift, please leave us a message at checkout. 

In order to save paper, receipts are never included with your package. 

All jewelry comes gift wrapped in our signature jewelry boxes.

If you're buying a ring as a gift, you can find some tips here. 

Or take our finger type quiz here.

Choosing the correct ring size is your own responsibility, as people differ in the way in which they prefer their rings to fit. Some wear them loosely, while others like to wear them more tight. 

If you're not sure, why not get this gift card? Makes a super awesome last minute gift!

Yes, all jewelry comes with complimentary gift wrapping in our signature jewelry boxes. 

Unpacking your jewelry is an experience we want you to enjoy. 

To save on packaging material we combine gift wrapping for items purchased together. 

Should you need separate gift wrapping, please let us know in a note when placing your order. 

Yes totally! You can find our regular gift cards here.  

For the ultimate gifting experience, you can let your recipient design their own ring with a birthstone jewelry gift card.

We accept returns on ready stock items within 14 days of receiving your order. If the jewelry is meant as a gift and you need more time, please let us know beforehand by sending an email to info@gardensofthesun.com.