FAQ

Shipping and order status

We ship from Bali (Indonesia) to anywhere in the world

DHL worldwide, except for Russia (3 to 5 business days)

FedEx worldwide, except for Russia (3 to 5 business days)

EMS to many locations in Asia, Russia and more remote areas in Australia (4 to 5 business days)

Economy shipping for orders up to $150 comes with delivery confirmation, but no tracking (3 to 12 weeks)

RPX for domestic orders, free for orders of $50 and up. 

The price of shipping depends on your country. You can get shipping quotes in your cart. 

If you spend $150 or more, we’ll ship your order for free using DHL, FedEx or EMS. 

All ready-stock items are shipped within 3 working days of your purchase. This excludes national Indonesian and Balinese holidays. Custom pieces take 6-8 weeks to complete from the time you place your order.

If you have pre-ordered or custom item(s) in your order, the whole order will be shipped altogether when the item(s) are ready (within the timeframe stated on the pre-order product page). 

Once the package has left our studio, you'll receive a notification email with details on how to track your parcel’s progress. 

We offer a DHL and FedEx shipping options at a special rate, which you can select at the checkout. DHL and FedEx are excellent services and we highly recommend them if you need your order urgently.

You can find our current shipping updates here

We can't be responsible for any delays caused by destination customs clearance processes, local duties and taxes, and items that are lost in transit.

Your satisfaction is really important to us. Our made to order rings usually take 6-8 weeks to craft, but if you need your order by a specific date please select a premium shipping upgrade during check out and shoot us an email at info@gardensofthesun.com. We'll try our very best to get it to you in time!

Of course! All jewelry comes with complimentary gift wrapping. Our clients rave about the unboxing experience!

Leave us a note in the box during check-out if you'd like to add a personalised message. We can handwrite these on a special card on your behalf. 

If you'd like to make sure you'll be home to receive the package or deliver to another address, you can manage it through  FedEx Delivery Manager or DHL's On Demand Delivery. These are free services are available for you to choose how, when, and where the courier delivers packages to your home.

You can choose different delivery options while your shipments are en route, from:

Your delivery date

Additional delivery instructions

Receive alerts when a package is sent to you

Authorize a Signature

Release and avoid having to schedule a re-delivery

Leave with a neighbor, Leasing Office, or security guard

Collect from ServicePoint or pickup location

Delivery to an alternate address

Put your deliveries on a Vacation Hold

Returns and Exchanges

We want happy customers that love our jewelry!

All ready stock jewelry (which means that it's not custom made) can be returned or exchanged. Exceptions may apply to items purchased during (flash) sales. 

You can read our Love Guarantee for our promises, and more information on how returns work on our shipping and return policies page.

If you find your ring doesn't fit, you can return it for a full refund (excluding shipping) or exchange it for a different size.

Not all rings can be resized due to the type of setting. In that case you may want to return the ring and exchange it for another one.

Questions? Contact us at info@gardensofthesun.com so we can discuss specifics.

Unfortunately we can’t resize our Hidden Gems rings, as the stones are set with tension.

But! You can exchange the ring for a different size. Just email usand we'll help get the right size to you as quickly as possible. 

Nothing breaks our hearts more than broken jewelry! If anything happens to your piece, all is not lost - we’d love to fix it for you.

If your jewelry arrives in less than stellar condition due to mishandling during shipping or any mistakes in production, please contact us within 14 days of receipt. We'll replace your jewelry at no cost as timely as we can.

If it's damaged on your side, we're still happy to help. You can always send it back to us for repairs. You'll be charged for any materials, labor, and shipping incurred.

Contact us at info@gardensofthesun.com for repairs. 

If you can let us know your tracking number, we’ll keep an eye out in the mail and drop you a message as soon as we receive your package back in our studio.

Please note that the turnaround time for repair will start only when we receive the ring back at the studio. It usually takes about 2 to 3 weeks to repair your jewelry piece, and it may take longer if we need to re-make your ring or for more complicated settings.

Just let us know if you need it before a certain time and we’ll try to finish it sooner!

That depends. If we have the right diamond or gemstones in stock you may purchase a single earring.

Our pieces are made by hand and often with uncut gemstones. As a result, each piece will vary slightly in size, shape and color.

In some cases, we'll ask you to send the mate to us, so we can better match it for you. The cost for one earring is typically half of the cost of the pair. 

Custom and bespoke jewelry

Yes! We offer a custom ring service, which we’d love for you to try.

There are so many things you can customize yourself! You can select the diamond or gemstone, metal, and setting. You even get to choose whether you’d like to add any small diamonds or side stones.

We know how excited you must be to receive your piece! We’ll do what we can to get it home to you pronto! The turnaround time for us to craft your ring (excluding delivery time) is 6 to 8 weeks from your date of purchase. If you still need to confirm any order details (e.g. ring size, setting, necklace length), we’ll get started once you’ve confirmed this.

Curious to know about your jewelry progress? Here's a birth stage of your jewelry:

1. We receive your order

2. Your stone is sent overnight to our metalsmiths in Java

3. The allocated goldsmith or silversmith turns your stone into a jawdropping piece of jewelry

4. The jewelry is sent back to the Bali studio

5. We outsource rhodium plating for white gold jewelry here in Bali. This takes 3 to 5 business days. 

6. We do quality control and take photos of your custom jewelry

7a. If you love it, we gift wrap and send it right away

7b. Not exactly what you had in mind? Don't keep it to yourself! We'll work to make sure you truly, madly, deeply love it.


For silver jewelry, the deadline falls closer to 6 weeks, while for gold rings - especially white gold - it's leaning more to 8 weeks. 

Unfortunately, custom orders (including engraved pieces and special ring sizes) are non-refundable, but we do want you to be happy with your piece.

If the item is damaged or we made a mistake, we'll work with you to fix it. As each piece is handmade to order, outside of repairs and issuing a claim for defect, we don't accept returns.

However, if you need resizing, or need further work to perfection your custom order, we’d be happy to work with you.

If your piece arrived in less than stellar condition, please email us within 14 days of receiving your order.

We work hard to process your orders as quickly as possible, in order to get them to you sooner. For this reason, we can't usually make any changes to your order once it has been processed or shipped.

If you need to make any changes or cancel your order please contact us as soon as possible at  info@gardensofthesun.com.

We only sell our designs as completed pieces, with all of the stones we sourced and set by our expert metalsmiths.

At the moment we only work with stones that we source ourselves. 

We don't work with moissanite. Sorry about that!

Buying jewelry

Some of our pieces can be restocked in your size, depending on whether we have the right stones for it. 

Just reach out to our team at info@gardensofthesun.com!

We restock these rings all the time, but they always sell out quickly! The sizes listed are the sizes in stock.

Is your size out of stock? Select " pre-order your size” on our website. Then add a note during check-out to let us know what size your need and we'll make it for you in around 6 weeks. 

We’d love to make you a ring with multiple varieties of stones, but we can’t do this due to the difference in size, shape and hardness of these stones. We recommend stacking them instead!

Sadly, once a limited edition or one of a kind piece sells, we're usually not able to make another. Most of these designs are limited in quantity due to stone availability. However, we might have another similar gemstone or diamond to make you a piece just like it. Just check-out our build-your-own section or drop us a message. 

We all love a fan favorite! Pre-order items are sold out bestsellers that are currently being re-stocked.

If you have pre-ordered item(s) within your order, the whole order will be placed on hold and shipped once when the item(s) are back in stock (within the timeframe stated on the pre-order product page).

Ethics

They're both 18 karat gold. The difference is in how it's mined - so the ethics behind it.

Our regular gold is from an unknown origin, we don't know under what conditions or by whom it was mined. We used this gold until the end of 2019 only. 

Our ethical gold is mined by a group of indigenous women that we partner with. They've agreed to no longer use mercury (which is super toxic to the environment), and in exchange we pay them a premium for their gold. So we know exactly which village it's from, we know it's legal, we know the environmental impact and we know that we're supporting indigenous women :)

In terms of quality there's no difference!

Since 1 January 2020, we only use mercury-free, ethical gold. Our gold solder is made using recycled gold. 

Yes we do! Like, really honestly conflict-free. This means, in some cases, the diamond is traceable. It also means the journey of getting that diamond piece to you as a part of your #OOTD did not involve any conflict, like the funding of rebel groups and other kinds of shady kerfuffle. 

Some of our Australian and Canadian diamonds even come with a certificate of origin. How cool is that!

We love jewelry. But the jewelry industry has a huge problem with environmental damage and human rights abuses.

Like you, we care for our planet, its people and animals, and we want to live in a world that’s sustainable and fair.

These values are reflected in our business choices. 


We use recycled silver when we can (availability fluctuates).

Since January 2020, we only use our ethically sourced gold from indigenous women miners in Kalimantan for our gold jewelry. Our ethical gold uses no toxic chemicals, involve no heavy machinery, no deep digging, and is sourced domestically rather than imported to reduce our carbon footprint. We’re slowly phasing out the use of regular gold from unknown origin. 

We only source gemstones and diamonds when our suppliers can tell us the country of origin - ideally a more detailed location and information about who cut the stones.

A verbal or written guarantee from our supplier that a diamond is conflict free isn’t enough. We’re working to create shorter and fully transparent supply chains for diamonds and sapphires from artisanal miners in Kalimantan. As we’re going against business as usual and hope to set up an in-house cutting center, this can take many years. We expect the first fully traceable sapphires and rubies to be available on our website in 2020. 

We use plastic-free packaging made from banana paper. 

Our actual jewelry is made by a trusted partner who works exclusively with Gardens of the Sun and provides living wages. They hire fairly and do not discriminate against persons with a physical disability and/or those who are illiterate. 

All our employees that have passed the trial period receive health insurance coverage, access to our bicycle fleet, a weekly vegetarian lunch, and a weekly yoga class.

The only animal products we use are cultured pearls. 

We plant a tree for every piece of jewelry sold in collaboration with the Trees for Trees. We've also planted 30,282 trees in Indonesia, in partnership with Eden Reforestation Projects. 

 

Wanna know more? We’ve explained our ethics in detail, published our 2019 Impact Report and 2018 Impact Report, and made our sourcing policy public. 

Payments

Sales tax is included in the price you see on the website.

The only surcharge you might see is for shipping, if your order value is below $150.

We currently accept payments via Credit Card, Paypal and Apple Pay. For domestic clients we also offer payment by bank transfer.

If you're based in the US, we offer payment with Sezzle where you can pay for your jewelry over time with zero interest! :)

You don't need an account to make a purchase. You have the option to check out as a guest.

Occasionally we do have some special deals. Follow us on Instagram for the latest updates, but our best deals are only offered to our Insider List.

For existing clients we offer sales in a secret Facebook group. To join the group, please join our Insider List first. 

We also offer free fast shipping on orders of $150 or more. 

Gifts and surprises

Absolutely! Enter your address in the billing section and the gift recipient's address in the shipping section.

If you'd like to include a card with message alongside your gift, please leave us a message at checkout. Feel free to send us an email to personally ensure this message comes through.

In order to save paper, receipts are never included with your package.

All jewelry comes gift wrapped in our signature jewelry boxes - we get raving reviews about the unboxing experience alone! 

If you're buying a ring as a gift, you can find some tips here. Choosing the correct ring size is your own responsibility, as people differ in the way in which they prefer their rings to fit. Some wear them loosely, while others like to wear them more tight. 

We also offer super fun gift cards for birthstone jewelry. These are great last-minute gift options for birthdays and Mother's Day. 

Yes, all jewelry comes with complimentary gift wrapping in our signature jewelry boxes. We find that jewelry boxes just protect the jewelry better when it travels half way across the world, plus unpacking your jewelry is an experience we want you to enjoy.

To save on packaging material we combine gift wrapping for items purchased together. Should you need separate gift wrapping, please let us know in a note when placing your order. 

Yes totally! You can find them here

About

Gardens of the Sun is female-owned. It's led by Meri Geraldine, born and raised in the Netherlands, and living in Indonesia for over a decade. You can read more about Meri and the rest of our team here.

The name of the shop, Gardens of the Sun, comes from an old journal about Borneo island written by an explorer from the 19th century. The journal described the exotic jungles of the tropical islands of Borneo and Sulawesi. Having travelled many places in Indonesian Borneo, his description of the home of the Dayaks, rare birds, and curious animals touched Meri.

The design studio is a hop, a skip, and a jump away from the beach in Bali, Indonesia (yes, that's as amazing as it sounds). The actual magic happens in Yogyakarta, Indonesia.

At the moment we only have an online shop, and our studio is not open for public.

We did rent an amazing little beachfront shop space in Sanur. The pandemic has put the development of our experience store on hold, but we do hope to eventually open in the second half of 2020. So keep an eye out for exciting announcements! Be sure to get on our Insider List so you don’t miss anything.

All of our jewelry is crafted lovingly in Yogyakarta, Indonesia, by a team of silver and goldsmiths. You can meet the smiths here

We've sold thousands of pieces of jewelry to hundreds of happy clients. We've received almost 500 5 star reviews, and still counting. 

You can read the love letters we receive from our amazing clients here

We wish! We do hear that they’re big fans of ethical jewelry though, so it’s not impossible that you’ll see these amazing women wear a Gardens of the Sun piece someday!

(Psst ladies, our Origins collection is 100% traceable and ethical!)

You can reach us at info@gardensofthesun.com, or if you just want to tell us how much you adore us – you can also find us on FacebookInstagramTwitter, and Pinterest!

Loose bits and pieces

You've come to the right place! You can download our FREE printable ring sizer directly here and then shop by ring size. Follow the directions and order the closest fit. However, if you have the opportunity we highly suggest getting sized by a professional jeweler. We find that people differ in the way in which they prefer their rings to fit. Some wear them loosely, while others like to wear them more tight. 

If you're buying a ring as a gift, you can find some tips here.

We buy our stones in small batches, we means we usually have a limited stock of gems. We won’t always be able to restock. But why not drop us an email with the piece you want, and we'll see if we can make you another one!

Contact us directly at info@gardensofthesun.com to discuss wholesale. Thank you for your interest!

Our photos are not to scale. We use a macro lens to capture details that are hard to see with the naked eye. Our jewelry is actually daintier than it may seem in the photos. 

The descriptions usually include dimensions for each piece and is typically shown on a model to better show the scale of each piece.

If you have any other questions regarding the size of a particular piece, please contact us at  info@gardensofthesun.com and we'll be more than happy to answer your questions or send you additional photos. 

Like special treatment?